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Returns & Refunds
We offer a 100% guarantee. If you are in any way dissatisfied with the goods you ordered for any reason, we will give you a full refund, provided you return them to us unused with the original labels and packaging, including proof of purchase within 30 days. (*unfortunately for health and hygiene reasons we do not offer a refund on for swimwear products unless the hygiene strips and tags are in place)
Note: Unfortunately we can only accept returns of products purchased via the website. If you have purchased through another retailer, please arrange your return with them directly.
Arrange collection from your home or drop the parcel off at a nearby myhermes location.
Process of return
- 1. Fill out the returns section on the front of your delivery note
- 2. Package your parcel securely with the delivery note inside, making sure that you've removed the original address label
- 3. Arrange collection from your home or drop off your parcel at a nearby myHermes location.
If you have a faulty item, please contact us so we can guarantee your full refund and arrange a free of charge return.
When will I receive my refund?
You will receive your refund within 14 days of the returned item being collected by the courier. We will email you once your refund has been processed.
14 days have passed and I’ve still not received my refund
If you have not received your refund after 14 days of returning your item, please contact us