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Delivery & Collections
If your questions aren’t answered on this page please don’t hesitate to contact the Customer Service team via our contact form
Started your Christmas Shopping? Any unwanted Christmas gifts ordered between the 18th of October and the 11th of December can be returned up until the 10th of January. Our standard 30 day return policy applies for any gifts purchased from the 11th of December.
Please choose an option
If you would like to send the parcel to an alternative address, then please fill in address details at the order stage. Please note: Once an order has been processed the delivery address for that order cannot be changed.
We are currently unable to deliver items to international addresses
Tracked standard delivery is just £8.50 and we aim to deliver within 5 working days.
If you have any problem with a delivery or require the tracking information please contact us via our contact form we are available from 8am-8pm Monday to Friday.
When you place an order, we will inform you which delivery services are available. Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside of this timescale. We cannot accept any liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries. Some postal addresses in Northern Ireland, some off-shore islands and remote areas of Great Britain may not be covered by some or all of these services and we may not be able to arrange delivery of some items to such addresses. If you have any queries please contact Customer Service via our contact form. All items are subject to stock availability. If we cannot supply goods within our specified time-scale we will continue to deliver and inform you of any delay. In requesting delivery of a product, you will be agreeing that the delivery company has the right to go onto the property and, if no one is available to receive delivery, to leave the goods in any unlocked location at the delivery address. They will endeavour to ensure that any such location is dry and out of general sight. Please note that we do not deliver to BFPO and PO Box addresses.