- Delivery Information
- Click & Collect with Collect+
- Return via myHermes
DELIVERY & RETURNS
Delivery InformationWe aim to make it as easy as possible for customers to get hold of us at a time that suits them. Which is why you'll find our contact centre is ready to take your call from 8am to 8pm Monday to Friday, and Saturday and Sunday 10am to 4pm. If your questions aren't answered in this section please don't hesitate to contact the team on 0161 866 0588 or email firstname.lastname@example.org
|Delivery Options||Delivery Speed||Prices|
|Free Standard UK Delivery (Orders of £60 and over)||Within 3-5 working days||FREE|
|Standard Delivery||Within 3-5 working days||£3.95|
|Express Delivery||Next working day when you order by 7pm (Mon - Fri)||£6.95|
|Premium Delivery||Next working day by 12 noon when you order by 7pm (Mon - Thurs)||£9.95|
STANDARD DELIVERYThis service is just £3.95 per order and you will have your order delivered within 3-5 working days on a fully tracked delivery service. (Please note this is not a signed for service). Upon dispatch you will be sent an e-mail containing your tracking number and the website link and you will be able to view the status of your parcel. We also offer an SMS text service to keep track of your delivery via your mobile please just enter your mobile number in the billing address section at checkout.
EXPRESS DELIVERYExpress delivery is only available on UK mainland* orders, it costs £6,95. We can deliver the next working day if order is placed Monday to Friday before 7pm. If you order on a Friday, Saturday or Sunday and select express service your order will be delivered on the Tuesday of that following week. * Exception postcodes for next day delivery are as follows we will accept your order however delivery is a 2 day service and off shore is dependant on service in place: AB 31-35 , AB 36-38, AB 41-54, AB 55-56, BT ALL POSTCODES, FK 17-21,G 83, GY 9, HS1-9, IM ALL POSTCODES , IV ALL POSTCODES, KA 27, KA 28, KW 0-14, KW 15-17, PA20-78, PH2, PH 15-18, PH 19-29, PH 1—29, PH 32-33, PH 45-48, PH 30-31, PH 34-44, PH 49-99, TR 21-25, ZE ALL POSTCODES.
PREMIUM EXPRESSPremium Express is only available on UK mainland* orders, it costs £9.95. We can deliver the next working day by 12 noon if order is placed Monday to Thursday before 7pm. If you order on a Friday before 7pm, Saturday or Sunday and select and select premium express your order will be delivered on Saturday at no specific time. (Excluding Bank Holidays).
DELIVERY TO AN ALTERNATIVE ADDRESS:If you would like to send the parcel to an alternative address, then please fill in address details at the order stage. Please note: Once an order has been processed the delivery address for that order cannot be changed.
|Zone A - Price £12.50||Belgium, France, Germany, Hungary, Italy, Luxembourg, Malta, Netherlands, Sweden. Delivery within 5 working days from despatch|
|Zone B - Price £15.00||Bulgaria, Cyprus, Denmark, Greece, Poland, Portugal, USA. Delivery within 7 working days from despatch|
|Zone C - Price £20.00||Rest of the World (of the countries we ship to). Delivery within 5-10 working days from despatch|
DELIVERY TO IRELAND & CHANNEL ISLANDS:Tracked standard delivery is just £8.50 and we aim to deliver within 5 working days.
DELIVERY PROBLEMSif you have any problem with a delivery or require the tracking information please send us an e-mail at: email@example.com
Alternatively you can call the customer service team who are always happy to help on 0161 866 0588 we are available from 8am-8pm Monday to Friday. Saturday and Sunday 10am to 4pm
click & collect
A FUSS-FREE WAY TO RECEIVE YOUR ORDERNot going to be home? From newsagents to petrol stations and - even train stations, Collect+ has over 5,000 safe and secure delivery locations for your parcels. To find your nearest one, simply visit www.collectplus.co.uk and enter your postcode. Most Collect+ locations are open late seven days a week so you can pick up your delivery at a time and place that suits you.
EASY TO CHOOSE
- 1. At checkout select Collect+ as your delivery option and choose your nearest shop or pick-up location.
- 2. When your parcel arrives at your chosen Collect+ location, you'll receive an email or text to say that it's ready for collection. Your message will contain a barcode, please bring this code along with some ID to collect your parcel.
- . Collect your parcel when it's convenient to. You'll receive reminder messages but if you don't collect it after 10 days, it will be returned to Dare 2b
How much will a Collect+ delivery cost?Collect+ costs £3.95 on all orders.
How long will it take for my parcel to arrive?A Collect+ delivery will arrive in your chosen store in 2 working day. So if you place your order Monday to Friday before 3.30pm it will be delivered 2 days later to the store of your choice. Note that if ordered Saturday or Sunday it will not be delivered till the following Wednesday. You will receive confirmation from collect+ via email and or SMS once your parcel is available for collection. This will include your unique collection code. So it is important at checkout to enter a valid telephone number or email address.
Can you advise a time that it will arrive?Unfortunately a specific time of arrival cannot be given. You will receive an update when it is available to collect.
Are there any locations you cannot deliver to a collect+ store?Please find detailed below the areas that currently collect + is unable to deliver to Republic of Ireland , Isle of Man Shetland, Orkney, Scilly Isles and BFPO locations. To find your nearest store, simply visit www.collectplus.co.uk and enter your postcode.
RETURNSAt Dare 2b we offer a 100% guarantee. If you are in any way dissatisfied with the goods you have ordered for any reason, we will give you a full refund, provided that you return them to us unused with original labels and packaging, including proof of purchase within 14 days. We will refund you in full. We process returns as soon as they arrive, however during extremely busy periods please allow 14 days for your return to be processed. Note: Unfortunately we can only accept returns of products purchased via the website. If you have purchased goods through one of our stockists or dealers, please arrange your return with them directly.
TO RETURN ITEMS:A returns form is included in your parcel. This slip is your proof of purchase. Please complete the returns form and enclose it with the goods you are returning to:
- Dare 2b Ltd,
- Pioneer Point,
- Poole Hall Road,
- Ellesmere Port,
- CH66 1ST
FAULTY ITEMSCustomers can return faulty goods for a full and complete refund. We will arrange this return. If you return via another provider Dare 2b will not be responsible for mis-use of the returns procedure when returning goods (faulty or otherwise) back to us. The refunded cost of returning goods to us can only be guaranteeed when agreed with our Customer Services in advance. If your item is faulty please call the Customer Service team on 0161 866 0588, they are available from 8.00am-8.00pm Monday to Friday, and will try to resolve the problem as quickly as possible.
WILL I GET BACK THE ORIGINAL POSTAGE AND PACKING CHARGES THAT I PAID IF I CANCEL MY ORDER?If you are in the European Union and you cancel your order within fourteen days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. You need to notify us within the 14 day cancellation period via written communication to comply. The item then must be returned within 14 days from this notification. Please use this link if you wish and fill in relevant details - http://www.dare2b.com/cancellation-form If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have 28 days to return your goods and receive a refund for the cost of the goods).
Return via myHermes
ARRANGE COLLECTION FROM YOUR HOME OR DROP THE PARCEL OFF AT A NEARBY MYHERMES LOCATION.
EASY TO CHOOSE
- 1. Fill out the returns section on the front of your delivery note
- 2. Package your parcel securely with the delivery note inside, making sure that you've removed the original address label
- 3. Arrange for just £3.00 your collection from your home or drop off your parcel at a nearby myHermes location.
TRACK YOUR RETURNTrack your item here
WHEN WILL I BE REFUNDED?You'll receive an email to confirm when we have received the item at the warehouse, after which your refund will appear in your account within 2 days. This shouldn't take longer than 14 days from the day that you returned the item back to us. Find your local hermes parcel shop location.
HelpIt's becoming ever easier to buy off the internet but just in case you're a little confused about how to use dare2b.com, we've put together a bit of information to help out. If you're still unsure of anything, feel free to give our friendly team a call on : 0161 866 0588.
Just pick from the options on the left and we hope you'll find what you're after. (All prices on the website are inclusive of VAT).