If your questions aren’t answered on this page please don’t hesitate to contact the Customer Service team via our contact form
Please choose an option
If you would like to send the parcel to an alternative address, then please fill in address details at the order stage. Please note: Once an order has been processed the delivery address for that order cannot be changed.
|Belgium||7 - 10 working days||€6.95|
|Bulgaria||7 - 10 working days||€9.95|
|Croatia||7 - 10 working days||€9.95|
|Estonia||7 - 10 working days||€9.95|
|Hungary||7 - 10 working days||€6.95|
|Italy||7 - 10 working days||€9.95|
|Latvia||7 - 10 working days||€9.95|
|Lithuania||7 - 10 working days||€9.95|
|Luxembourg||7 - 10 working days||€6.95|
|Netherlands||7 - 10 working days||€6.95|
|Portugal||7 - 10 working days||€9.95|
|Spain||7 - 10 working days||€9.95|
Tracked standard delivery is just €9.95 and we aim to deliver within 5 working days.
If you have any problem with a delivery or require the tracking information please contact us via our contact form we are available from 8am-8pm Monday to Friday.
When you place an order, we will inform you which delivery services are available. Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside of this timescale. We cannot accept any liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries. Some postal addresses in Northern Ireland, some off-shore islands and remote areas of Great Britain may not be covered by some or all of these services and we may not be able to arrange delivery of some items to such addresses. If you have any queries please contact Customer Service via our contact form. All items are subject to stock availability. If we cannot supply goods within our specified time-scale we will continue to deliver and inform you of any delay. In requesting delivery of a product, you will be agreeing that the delivery company has the right to go onto the property and, if no one is available to receive delivery, to leave the goods in any unlocked location at the delivery address. They will endeavour to ensure that any such location is dry and out of general sight. Please note that we do not deliver to BFPO and PO Box addresses.
*Unfortunately we are unable to deliver orders to Germany, Poland, UK, Ireland and Slovakia.
We offer a 100% guarantee. If you are in any way dissatisfied with the goods you ordered for any reason, we will give you a full refund, provided you return them to us unused with the original labels and packaging, including proof of purchase within 30 days. (*unfortunately for health and hygiene reasons we do not offer a refund on for swimwear products unless the hygiene strips and tags are in place)
Note: Unfortunately we can only accept returns of products purchased via the website. If you have purchased goods through one of our stockists or dealers, please arrange your return with them directly.
You'll receive an email to confirm when we have received the item at the warehouse. This shouldn't take longer than 28 days from the day that you returned the item back to us. Note: Unfortunately we can only accept returns of products purchased via the website. If you have purchased goods through one of our stockists or dealers, please arrange your return with them directly.
A returns form is included in your parcel. This slip is your proof of purchase. Please complete the returns form and enclose it with the goods you are returning to:
- Regatta Ltd,
- Poznan WHS Ekol,
- ul. Skladowa 4,
- 62-023 Koninko
Please note, when sending a return, the parcel and postage cost are your responsibility. Therefore we recommend that you request a proof of posting certificate available from your local Post Office free of charge.
Customers can return faulty goods for a full and complete refund. We will arrange this return. If you return via another provider Dare 2b will not be responsible for mis-use of the returns procedure when returning goods (faulty or otherwise) back to us. The refunded cost of returning goods to us can only be guaranteed when agreed with our Customer Services in advance. If your item is faulty please contact the Customer Service team via ourcontact form, they are available from 8.00am-8.00pm Monday to Friday, and will try to resolve the problem as quickly as possible.
If you are in the European Union and you cancel your order within fourteen days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations.
You need to notify us within the 14 day cancellation period via written communication to comply. The item then must be returned within 14 days from this notification. Please use this link if you wish and fill in relevant details - http://www.dare2b.com/row/cancellation-form
If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have 28 days to return your goods and receive a refund for the cost of the goods).
Process of return
- 1. Fill out the returns section on the front of your delivery note
- 2. Package your parcel securely with the delivery note inside, making sure that you've removed the original address label
- 3. Arrange collection from your home or drop the parcel off at a nearby location