You can view and track your order by logging into your account. We will also email you with your tracking link upon despatch. If you have not heard from us within 48 hours of placing your order, please contact us.

If your delivery has been attempted by one of our couriers, the parcel may have been left in a secure location around your property, or they may have taken the parcel back to the depot. In either of these cases a card will be left advising you that they have attempted delivery and what to do next.

As we aim to despatch your parcel as quickly as possible we are unfortunately unable to cancel or amend your order once it has been placed. For more help on how to return an unwanted order, please see how to Arrange a Return or contact us.

If you have any problem with a delivery or require the tracking information, please contact us.

If there are any items missing from your parcel and you have not received an email to inform you of a stock cancellation, please contact us.

Yes! You can arrange a free of charge drop-off return with Parcel Connect. Please click here and follow the instructions.

Simply complete the returns form included in your parcel* then click here and follow the instructions. If you no longer have this form, please simply include a cover letter with your name, order reference and details of item(s) being returned.

If you no longer have this form, please simply include a cover letter with your name, order reference and details of item(s) being returned.

Simply complete the returns form included in your parcel* then click here and follow the instructions. If you no longer have this form, please simply include a cover letter with your name, order reference and details of item(s) being returned.

We're sorry if you have received a faulty item - please contact us to arrange a full refund.

If your item was discounted using a promo code, you will be refunded the price paid after discount for that specific product.

You will receive your refund within 14 days of the returned item being collected by the courier. We will email you once your refund has been processed. If you have not received your refund after 14 days of returning your item, please contact us.

For orders paid for with a credit/debit card, your card will not be charged for the cancelled item and any pending funds released within 10 working days.
For Klarna payments, your Klarna account will be adjusted to reflect the cancelled item within 5 working days.

If you would like to exchange an item purchased from us online, please return it to us for a refund and then simply place a new order for the replacement. For purchases made in store, please return to any of our stores with your receipt or proof of purchase within 30 days.

If you are in the European Union and you cancel your order within fourteen days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations.

Please click here to notify us and fill in all relevant details

We accept Visa, MasterCard, PayPal, Klarna, Apple Pay and Google Pay. Unfortunately we are unable to accept Maestro & American Express. Payment will only be taken once your order has been dispatched if using a debit or credit card.

Klarna is a safe and flexible payment option. Shop now and either pay in 30 days, or split the cost into 3 interest free installments. Click here for more details.

If paying with credit/debit card, you will be charged upon despatch. PayPal, Apple/Google Pay and Klarna orders are charged at the time of order.

If you have a promotional discount code this will need to be entered in the basket page just prior to check out. If you have forgotten to enter your promotional code please contact us using the live chat facility and a member of the team will assist.

We are happy to offer 12% Student Discount at Dare2b with Student Beans. Use our Dare2b student discount code at the checkout to enjoy 12% off your order.
For instant access to this discount simply register and verify your student status with Student Beans.
It's free! To sign up or login, please visit https://www.dare2b.com/student-discount/studentbeans/

If you are having trouble getting the discount to apply to your basket total, make sure you’ve input the correct code, taking note of upper and lower case characters.
Some of our promotional codes can only be used on applicable items, so please double check the T&C's. Discount codes need to be added to basket for discount to apply. Only one discount code can be used at one time and they can not be used in conjunction with multi-buys. If you are still unable to apply your code, please contact us.

If your item was discounted using a promo code, you will be refunded the price paid after discount for that specific product.

If any of our promotions are more expensive online than in one of our Dare2b stores, please get in touch to discuss a price match with our team.

We have trialed and perfected all of our products so they meet the very best standard so you know that you can rely on them everyday, up or down the mountain.
We want you to be satisfied with your clothing from Dare2b and this is why all of our products come with a full 12 month guarantee and full 3 year guarantee on Ared technology.

In the unlikely event of the clothing or footwear becoming faulty during the warranty period* you can return the item to us for replacement. Our dedicated Customer Service Team will be happy to advise you on how to do this if you'd like to contact us. * The warranty excludes damage that may have been caused by misuse, unusual wear and tear, accident or alteration. Please Note: If item is under 12 months old you will need to return to the original retailer that you purchased the goods from.

Our footwear range has a standard fitting but if you need any advice with sizing, please contact us.

If any of our products are more expensive online than in one of our Dare2b stores, please get in touch to discuss a price match with our team.

All of our products have a link to our size guide to help you choose the perfect size. If you need any advice you can also contact us.