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Returns & Refunds

We offer a 100% guarantee. If you are in any way dissatisfied with the goods you ordered for any reason, we will give you a full refund, provided you return them to us unused with the original labels and packaging, including proof of purchase within 90 days. (*unfortunately for health and hygiene reasons we do not offer a refund on for swimwear products unless the hygiene strips and tags are in place)

Note: Unfortunately we can only accept returns of products purchased via the website. If you have purchased through another retailer, please arrange your return with them directly.

Arrange Your Return Here

Process of return

  1. 1. Fill out the returns section on the front of your delivery note
  2. 2. Package your parcel securely with the delivery note inside, making sure that you've removed the original address label
  3. 3. Click the link below to visit our return service and generate your returns label. If your order was placed from June 2020- 31st December 2020 you will need to enter the full customer order reference which is 16 digits long and is at the top of your packing slip. If you cannot locate this the customer service team will be happy to help.If placed from the 1st of January 2021 you just need the web order reference shown on the packing note and also your order confirmation.
  4. 4. Drop off your parcel at a nearby Parcel Connect location.

Start your return here

Faulty Items

If you have a faulty item, please contact us, so we can guarantee your full refund and arrange a free of charge return.

When will I be refunded

When will I receive my refund?

You will receive your refund within 14 days of the returned item being collected by the courier. We will email you once your refund has been processed.

14 days have passed and I’ve still not received my refund

If you have not received your refund after 14 days of returning your item, please contact us