If you are not completely happy with your purchase, simply return it to us using Collect+ (GBP 3.50), unused and in its original packaging within 14 days for a full refund. Collect+ is a convenient way to return parcels at any one of their 5,500 local stores, most open early or late, 7 days a week. If you require further information please see our help pages
Delivery 4 - 7 working days £3.95£3.95
or FREE delivery when you spend over £65
Next Day Delivery*
Order by 8pm for next working day - Monday to Friday £6.95
Premium Next Day Delivery*
Order by 8pm for next working day before noon delivery - Monday to Thursday. Order Friday before 8pm and receive any time on Saturday. £9.95
Click and Collect Plus
Store of your choice £3.95
Delivery to some international countries, please see help pages
A versatile winter warmer - perfect for skiing, cold weather adventuring and making snowmen! The Hand Pick Glove is waterproof and insulated with textured palms for grip. Adjustable cuffs seal out the elements.
I'm not entirely unhappy and my products are good.
My first order, the card was not excepted due to my address. It took 3 days for someone to call me and let me know the order hadn't been processed.
The second time I ordered, again my card was rejected. I had to phone a week later to chase my order. It was at that stage I was told it wasn't going through due to how the address was written. Not incorrect, but just not compliment with system. So I had to order again. Why didn't someone call me?
Also on my initial order, although it was a few hundred pounds I was still charged delivery. I attempted to run through order twice but could not find away to shake the delivery charge.
I have returned some products too you and I am waiting for a credit. I have also asked that I am credited for the delivery also, so you honour the free delivery on your website.
I know you must be busy this time of year, but I would appreciate an update on the returns.