If you are not completely happy with your purchase, simply return it to us using Collect+ (GBP 3.50), unused and in its original packaging within 14 days for a full refund. Collect+ is a convenient way to return parcels at any one of their 5,500 local stores, most open early or late, 7 days a week. If you require further information please see our help pages
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Order by 8pm for next working day - Monday to Thursday £6.95
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Showerproof, 2-in-1 shorts with 4-way stretch zones. Brilliantly nimble. Made from lightweight textured nylon fabric. Reinforced seat and inner legs to keep them stronger for longer. Water repellent finish. Quick-drying. Adjustable waist with belt loops. Packed with pockets including zipped ones. Detachable padded liner short for cushioning on the bike. For riding, sliding, paddling and campsite lounging.
Lightweight dobby nylon fabric with strategically placed 4-way stretch wear zones
Service rating : Purchasing process was efficient and easy. Product delivered quickly. My issue is with after sales support. The shorts were on the small side and tight fitting. No mention in product description. I can accept that products will vary, but the customer services agent was not at all sympathetic or helpful. I was told that things like that happen and that it was up to me to return them and request a refund or larger size. When I pointed out that I had already paid postage for delivery and would have to pay again for the return I was told in an unsympathetic way 'that's company policy'. When I asked if I would be notified by email that my returned item had been received, and the refund paid into my account, I was told 'no', it was up to me to check. I often order items online but have never experienced a customer support response that was less than helpful and gave me the impression that the person couldn't care less.
Not impressed. If the response really does reflect company policy then it really is poor. I would simply have asked for an exchange for the next size up (even though I never have to buy everyday wear clothes in that category) but chose to purchase elsewhere because of my telephone experience.
Product : Shorts seemed well designed and made. Were what I wanted, but sizing was wrong.
I accept that cycle clothing often is 'on the close fitting side', but it would have helped to have information to that effect in the product description.